Corporate & Social Responsibility


Corporate & Social Responsibility (CSR) is defined as the integration of business operations and values, whereby the interests of all stakeholders, clients, employees, the community and the environment are reflected in the company’s policies and actions.

We are committed to: continuous improvement in our CSR strategy; encouraging our business partners to strive for matching performance; acting in a socially responsible way; continually improving our performance and meeting all relevant legislation; and encouraging our staff to be mindful of the effect of their actions on any natural resource.


The purpose of the policy is to make clear to all stakeholders what we mean by CSR and how we propose to work towards achieving it. The CSR policy applies throughout all of the Procurement Service and governs our approach to all our activities.

In implementing this policy we aim to be responsible and be an exemplar of good practice.


  • We recognise that good CSR embraces all aspects of sustainable development and the way we affect people through our business operations.
  • We will assess which social issues are of most relevance to the contract and decide at what stage in the procurement lifecycle this social policy could most effectively and legally be included.
  • We shall operate in a way that safeguards against unfair business practices.
  • We believe that a responsible approach to developing relationships between companies and the communities they serve, global or local, is a vital part of delivering business success.
  • When carrying out our business, in consultation with our clients, we will determine the environmental, social and economic issues.
  • Our contracts will clearly set out the agreed terms, conditions and the basis for our relationship.
  • We will continually review our policies and business practices to encourage engagement with small and medium enterprises and to promote the development of the regional supply chain.


  • We will share and declare information on personal and corporate conflicts of interest and seek guidance from higher authority before acting.
  • We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards.
  • All the laws that regulate and apply will be complied with.
  • We endeavour to ensure that stakeholders have confidence in the decision-making and management processes of the Procurement Service, by the conduct and professionalism of all staff. We do this by continually training and developing our staff.
  • All groups and individuals with whom we have a business relationship will be treated in a fair, open and respectful manner.
  • Competition will be reasonable and based upon the quality, value and integrity of the products and services being supplied.
  • Feedback on performance will be actively sought, and we will continually review all activities to ensure best practice is observed at all times.
  • We will allow our clients and vendors to give feedback on our performance and ensure that all customer comments are analysed, responded to and where appropriate, acted upon.
  • An Action Plan will be developed to ensure continuous improvement is achieved.


  • Our objective is to endeavour to reduce our impact on the environment through a commitment to continual improvement.
  • We will continue to work with our vendors to reduce their impact on the environment.
  • We do assess production, use and disposal associated with the main goods we use.
  • Our clients will be informed of the key issues involved in procurement so they can make informed purchases to reduce their impact on the environment.


  • We aim to support and respect the protection of internationally proclaimed human rights.
  • Vendors are actively encouraged to observe international human rights norms within their work.


  • We aim to eliminate discrimination on any grounds and promote equality of opportunity in the supply chain.
  • We will ensure that our clients and vendors are able to work together in confidence and be treated with respect by each party.
  • Our range of contracts will take account of the needs of a diverse client base.


  • A Sustainable Procurement Policy will be maintained that will set out the principles, policies and procedures on which sustainable business activity within the company will be based.
  • The policy will act as a prompt to staff to consider sustainability as a factor in all purchasing decisions.
  • We seek to minimise the adverse environmental effects of people travelling to and from our offices.


  • We will take steps to understand how we can most effectively support the needs of the local community and implement initiatives accordingly.
  • Our impact on the local and wider community will be understood and nurtured.
  • Dialogue with local communities shall be encouraged for mutual benefit.


  • We will ensure clear visibility through our supply chains, so we know where all our products are made.
  • Training will be provided to relevant people on environmental and social issues affecting our supply chains.
  • We will ensure that vendors uphold the workplace standards and behaviours consistent with the company’s requirements.


  • Vendors will be worked with to help us achieve our policy aspirations in the delivery of our products and services.
  • We shall encourage vendors to adopt responsible business policies and practices for mutual benefit.
  • Vendors are regarded as partners and we will work with them to help us achieve our policy aspirations in the delivery of our products and services.
  • An environmental and social assessment will be undertaken for every new contracted vendor.
  • We are committed to ensuring that the welfare of workers and labour conditions within our supply chain meet or exceed recognised standards.
  • Where necessary, we will exert procurement pressure to ensure that all of our vendors behave in a socially responsible way. This includes environmentally-friendly products and making sure that workers are treated properly.
  • Where appropriate, our tender specifications include questions to reflect our desire for sustainable procurement.
  • We hold regular meetings with vendors to support these ideas.
  • We will continue to work with vendors to:
    • Promote more environmentally friendly products and promote these to our clients.
    • Reduce the amount of packaging and transit where possible, and implement schemes to take-back, recover, re-use and recycle products at the end of their use/life.
Quote Mark Decoration

Rainbo supported us with our procurement and logistics requirements for a large infrastructure project we were awarded in West Africa. Their experience in the region meant we always had the support we needed throughout the project using solutions to improve lead times and reduce costs.


Quote Mark Decoration

They are on top of the list in comparison to others that we use. Rainbo is well integrated into our system, ensuring all technical requirements are met and deliveries are scheduled on time. Rainbo continues to support our requirements with their extensive knowledge and dedicated teams.

International Aid

Quote Mark Decoration

We have used Rainbo for a number of years, they are a major vendor for all our international purchasing. They have supported us with CAPEX and OPEX requirements and we have no hesitation in recommending their services. They are quick to respond to queries and have an intrinsic understanding of our requirements.


Interested in talking to us? Get in touch to find out more